Client Care · Privacy & Cancellation Policy

A respectful approach to our shared time is very important to me. Since I carefully prepare each treatment and reserve this time specifically for you, I kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

This gives me the opportunity to offer the slot to another client who may need it. Please understand that cancellations made with less than 24 hours' notice, or missed appointments, may incur a cancellation fee. Thank you for your understanding and your support.

The protection of your personal data is a top priority at Causeway Treatments. I process your information strictly in accordance with UK GDPR regulations.

• Data Controller: William Fischer, Causeway Treatments, Castle Anam Cara, 26 Circular Road, Castlerock, COLERAINE, BT51 4XA.

• Purpose of Data Processing: Contact details and health-related information are collected solely for the purpose of individual appointment scheduling and to ensure the safe, professional delivery of your treatment.

• Confidentiality: Your data is kept strictly confidential. It is never sold, and never passed on for marketing. Where a service provider is necessary to run the practice — for example the payment provider used for gift vouchers, or the platform hosting this website and my email — only the minimum information required is processed. Beyond that, information is disclosed only where the law requires it.

• Your Rights: You have the right to request access to your stored data at any time, as well as the right to have it corrected or deleted, provided this does not conflict with legal retention obligations. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

• How Long I Keep Your Information: Records are kept only as long as there is a reason to keep them — while you are a client, and for a reasonable period afterwards in case you come back for treatment. Enquiries that do not lead to an appointment are deleted once they have been dealt with. You can ask me to delete your records at any time.

• Cookies & Website Statistics: This website is hosted on Google Sites. Google sets cookies needed to deliver the site and to measure traffic in aggregate — this is what the notice on your first visit refers to. You can clear or block cookies at any time in your browser settings. I run no advertising or tracking cookies of my own.

If you have any questions regarding your privacy or the procedures in my practice, please feel free to reach out to me at any time.

Last updated: August 2026